Shipping policy

At wigsmmt, we are committed to providing a smooth, transparent shipping experience for all customers in the continental United States. Our shipping processes are designed to ensure reliability, predictable schedules and high-quality service from checkout to delivery.

1. Order processing

To ensure fast order processing:

Standard processing time is 1-2 business days after order is placed.

During peak seasons or large sales events, processing time may extend to 2-4 business days.

All orders are verified for accuracy before shipment, including product condition inspection and safety packaging inspection.

Orders placed over the weekend or during a U.S. national holiday will be processed the next business day.

You will receive:

Order confirmation email sent immediately after checkout.

Once the package is received by the carrier, a shipping confirmation with a tracking number will be provided.

2. Transit times and transit time carriers

We work with trusted US carriers such as UPS, FedEx and USPS based on warehouse availability and delivery location.

Estimated delivery time after shipment:

Standard shipping: 3–8 business days

Rural or remote areas may experience longer delivery windows.

NOTE: Delivery times are estimates and may vary due to inclement weather, carrier delays, or periods of high shipping volume.

3. Shipping location

We currently ship to:

Contiguous United States (48 states)
We do not ship to:

Alaska

hawaii

Puerto Rico

Guam

APO/FPO/DPO Military Address

4. Shipping costs

We offer free standard shipping.

No hidden fees.

5. Track your order

Once shipped, your tracking number will be active within 24 hours.
You can track your order via:

Operator's official website

Tracking link in your email

Your customer account (if created)

If tracking is not updated after 48 hours, please contact us at: wigiswigshop@gmail.com

6. Delivery issues

If you experience:

Marked as delivered but not received

Package stolen

Order sent by mistake

Tracking stuck or delayed

Please notify us and we will contact the carrier on your behalf. For security reasons, we may ask:

Photos of surroundings

Confirmation from neighbors or building staff

We will work hard to find the most reasonable solution.

7. Large furniture delivery order

Some large items may require:

Appointment arrangement

Signature confirmation